EI refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions in us and in our relationships. EI describes abilities distinct from, but complementary to, academic intelligence or the purely cognitive capacities measured by IQ.
Source: Working with Emotional Intelligence, Daniel Goleman, 1998
What are Emotional Competencies?
The Emotional Competence Inventory (ECI) measures 18 competencies organized into four clusters: Self-Awareness, Self-Management, Social Awareness and Relationship Management. Depending on your situation, there is a combination of competencies you can use to be effective. An ECI certified coach / facilitator can help identify the competency combinations that have been shown to lead to success.
Source: HayGroup ECI Feedback Report
What are the 4 Major Clusters of the EI Competence Model?
The following provides a summary, with select examples of the specific competencies within each major cluster.
• Self-Awareness: Emotions affect on performance, self-confidence / presence
• Social Awareness: Empathy, organizational awareness, service oriented
Please refer to the EI and Diversity FAQs and note similarities in the "basic structure" of the two EI models, while appreciating the differences in language applicable to each.
What is Emotional Intelligence and Diversity?
While human beings function on both rational and emotional levels, emotions are at the heart of our energy, commitment and motivation. Feelings are also fundamental in forming our reactions to the differences we see in others, whether we approach or avoid, like or dislike, accept or reject. The more we understand and manage our emotional responses, the more we can enjoy increased comfort in relationships, effectiveness in interactions and peace within ourselves.
EID involves the ability to feel, understand, articulate, manage and apply the power of emotions to interactions across lines of difference.
Diversity, the multiple dimensions across which we interact, illustrates places where we are alike and different from others. Dealing with others across these lines of difference often triggers powerful responses that require emotional intelligence to manage.
Emotional Intelligence and Diversity is an intentional, conscious process that enables you to gain understanding and mastery of a wide variety of skills. These competencies are both insight- and action-based and focus on understanding both yourself and others in order to have productive interactions.
Source: EID Primer (Jorge Cherbosque, Ph.D., Anita Rowe, Ph.D., and Lee Gardenswartz, Ph.D., Emotional Intelligence and Diversity Institute)
What are the 4 major components of the EID Model:
Step One: Affirmative Introspection
A critical first step in developing the ability to deal with differences is an awareness of yourself that enables you to understand your reactions to others. This involves being comfortable with who you are and an understanding of your values, passions, preferences and worldview. It also entails acknowledging the biases and assumptions you have that influence your attitudes.
Step Two: Self Governance
Destructive behaviors sometimes occur when powerful feelings triggered by differences are evoked. It is at times like these that the energy of emotions needs to be managed and channeled in a constructive direction.
Step Three: Intercultural Literacy
In a diverse world, understanding and managing your emotions internally is not enough. Intercultural Literacy involves understanding others’ cultural rules, norms, and values, while being able to empathize with them and metaphorically walk in their shoes.
Step Four: Social Architecting
Working effectively with others across the range of human differences requires that you consciously and intentionally manage your behavior in order to build productive relationships. It encompasses being able to serve as a cultural interpreter by helping others understand the different cultural rules and perspectives involved in situations.
