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What We Are Reading: “Creating an Emotionally Intelligent Warrior”

Research has shown that almost 90 percent of the competencies necessary for leadership success are social and emotional in nature, not technical skills as previously assumed. Brain imaging further demonstrates that the emotional and cognitive centers of the brain are far more integrated than previously thought. This has given credence to the concept of emotional…

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What We Are Reading: “The Empowered Employee is Coming; Is The World Ready?”

This interesting article on Forbes.com covers, at a “high-level”, the shifting employee landscape while focusing on engagement, talent development and the evolving technology, learning and performance improvement environments that exist. The talent attraction and retention needs of organizations underlie this discussion, but what ideas does it provoke in you?

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Service Excellence Sessions: John Hopkins Hospital (J. Wyatt Schuerholz)

As an adjunct faculty member of CCBC (Community College of Baltimore County) J. Wyatt Schuerholz was one of a few facilitators who facilitated several two-hour sessions on Service Excellence to a selection of Johns Hopkins Hospital employees. The goal of the session was to emphasize the importance of interacting with patients, customers, and others in…

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