Service Excellence Sessions: John Hopkins Hospital (J. Wyatt Schuerholz)

JerryAs an adjunct faculty member of CCBC (Community College of Baltimore County) J. Wyatt Schuerholz was one of a few facilitators who facilitated several two-hour sessions on Service Excellence to a selection of Johns Hopkins Hospital employees. The goal of the session was to emphasize the importance of interacting with patients, customers, and others in a positive, professional, respectful manner.
To learn more about J. Wyatt Schuerholz, his work in performance enhancement through Diversity Management, Organizational Development and Quality consulting, and the types of training workshops he presents, please see his page.